Data Deletion Instructions

This page explains how to request deletion of your data from KSE AI Assistant, operated by KhaelSolution Enterprise. It applies whether you are a business that owns an account, a website visitor who chatted with an AI widget, or someone who messaged a business's WhatsApp number that uses our Service.

1. If you messaged a business on WhatsApp

If you contacted a business through WhatsApp and want your conversation data deleted from our systems, email info@khaels.org with:

• The WhatsApp phone number you messaged from (in international format, e.g. +233201234567).
• If you know it, the name of the business you messaged.

We will locate and permanently delete the message history, conversation record, and any linked analytics events tied to that phone number, and confirm by email once complete.

2. If you chatted with a website's AI widget

If you used the chat widget on a business's website and want that conversation deleted, email info@khaels.org with:

• The website you were chatting on, and approximately when.
• Any contact details you shared during the chat (e.g. an email address you left with the business), so we can locate the correct conversation.

3. If you own an Organization account

Organization owners can request deletion of their entire account and all associated data — knowledge base content, conversation history, WhatsApp integration credentials, and analytics — by emailing info@khaels.org from the email address on the account. We will confirm the request before deleting anything, since this action is irreversible.

4. What gets deleted

• Message content and conversation records (website widget and/or WhatsApp).
• Knowledge base documents and their vector embeddings.
• Stored WhatsApp API credentials, where applicable.
• Analytics events tied to the deleted conversations or account.

Some records — such as billing history required for financial recordkeeping — may be retained longer where required by law, but are no longer linked to any active conversation data.

5. Timeframe

We process all deletion requests within 30 days of receiving them, and send a confirmation email once the deletion is complete.

Contact

See also our Privacy Policy for more on how we handle data.